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How
do I transfer my domain from another registrar?
If your domain was registered with another registrar, you can
transfer it to CJsDomains.com, and choose CJsDomains.com as your
new registrar.
The cost to transfer a domain is just $11.95, and this adds one
year on to your registration term. For example, if your name
expires in January of 2002, you can transfer it to us and once
the transfer is complete, the new expiration date will be
January of 2003.
To begin, click on the Transfer Registrars link at
www.CJsDomains.com. If you have an existing account with us,
enter your username and password. If you have never used our
services before, click on the New Users button, and set up an
account with a username and password. This is how you will get
access to your domain once the transfer is complete.
You will receive confirmation of your request immediately. Also,
within 24 hours, the administrative contact listed in the WHOIS
record will be asked to verify the transfer request. Please make
sure that the admin contact's email is up-to-date before
submitting a name for transfer.
In the admin approval email, there will be a link to click on,
and a code to cut and paste. Once you've approved the transfer,
your prior registrar may email you their own confirmation
letter. Read it carefully and follow the instructions. Once
you've approved the transfer with them, your name should migrate
to our system within 5-7 days. FOR THIS
REASON, WE RECOMMEND THAT YOU BEGIN THE TRANSFER PROCEDURE AT
LEAST TWO WEEKS PRIOR TO THE EXPIRATION DATE.
The information currently contained in your domain will remain
the same prior to, during and after the transfer. Once the
domain has successfully transferred to our system, you may begin
using the online management system to make any changes you like.
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I
tried to register/transfer a domain, and it didn't go through,
but it looks like I was charged?
When you attempt to make a purchase in our credit
card system, we "authorize" funds on your credit card.
This is not a charge, but a test to see if you have the funds
available for the purchase. After the authorization returns a
result of sufficient funds, we attempt to register the domain(s).
If the domain registration fails for any reason, there will be a
void that accompanies the attempted charge. The net result is
that there will be no charge that posts to your account.
There is still,
though, that authorization on your credit card. This
authorization looks like a charge, and will reduce your
available credit, but will expire on its own within a few days
on most cards. Some card systems, notably debit cards and PayPal
cards (because they both deal with your bank account) hang on to
authorizations longer. You should contact your credit provider
for the specific authorization policy.
It is for this reason that we recommend contacting technical
support if you are having trouble registering a domain. If you
continue to submit time after time, you will rack up a large
number of authorizations, and may run out of available credit or
freeze your account funds. You may even cause your credit card
company to suspect fraud, and they will put a hold on your card.
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I
paid for a domain transfer, but I had to renew it with my prior
registrar. What do I do now?
If your domain will not transfer because it has expired, or if
your registry has it locked until you renew it, you do have a
couple of options. One is to pay the registrar their fee to
renew it for a year, and then continue the transfer. The other
is to allow the name to be released, and then try to re-register
it. We don't recommend the second option under any
circumstances.
It's entirely
possible that someone else will get your domain before you have
a chance to reserve it. Additionally, it is the policy of some
registrars (most notably Network Solutions) not to release the
domain no matter how long it has been expired. If you want the
domain at all, you'll have to pay them at some point, sooner or
later.
Therefore, we
recommend that you do renew the name with your prior registrar
for one additional year. Then, you can continue the transfer
process to our system. You lose nothing by doing both. You'll
get a one year renewal from your prior registrar, and then we
will add one MORE year on to the end of your term.
If you have already
paid for a domain transfer, and it has been denied by your
registrar, you can keep the transfer active, and, as previously
mentioned, continue the transfer after you have cleared your
hold status at your prior registrar. Should you choose to cancel
the transfer, however, we'll be happy to refund your money. All
we need is the domain you're trying to transfer.
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I got the transfer
approval email, but when I clicked on the link, it came up as
"Invalid Key"
If your link returns a value of "invalid key" after
you paste the approval code in, this is most likely a result of
multiple emails being sent out. The latest version of your admin
approval email makes all older versions obsolete, and any key
off these old emails will not function properly. If you receive
an invalid key warning, check for a later email in your inbox.
If it's not there, contact support to have a newer one sent.
If the link you're
clicking on for transfers returns this response- "Warning,
your ID is invalid. Contact technical support", then the
remedy is to have the entire link contained in the browser
window.
Some email programs
have a "page-wrap" feature that breaks our link into
two parts, like this:
If you wish to
verify and approve the transfer(s), visit the following link (replace
email@domain.com with your email address you used during the
transfer):
https://secure.onlineaccess.net/trans.php?email=email@domain.com&key=ti&FID=&IYD=1&secID=
For conveniences'
sake, let's break this down like this (example):
If you wish to
verify and approve the transfer(s), visit the following link:
linkpart1
linkpart2
You will have to
copy (CTRL + C) the first part of the link (which begins with
"https:" and ends with "?" in the case
above) and paste (CTRL + V) into the address bar your browser
window. Do not hit GO or hit the Enter key yet. Return to the
email and copy the second part of the link on the line below the
first one (which begins with "email" and ends with
"=" in the case above) and copy it into the address
bar of your browser window, after the first part of the link you
pasted there earlier.
In your browser
window then, the address you need to go to is:
linkpart1linkpart2
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How can I check the
status of my transfer?
You can use the Check Transfer Status tool to manage your domain
transfer away from your previous registrar to our system.
Access the Manage
section through our Member Login with your username and
password, and select the Check Transfer Status link. Your domain
transfers will appear. Some will require no intervention from
you (marked in green). Others (marked in yellow) may require you
to resubmit an admin approval email if the domain has not been
approved for transfer with us. Or, you may resubmit a domain for
transfer to your prior registrar if it has been approved on our
end, but your prior registrar denied the transfer.
If a domain appears
in red, it's status cannot be determined automatically. Please
contact us for help with these domains.
A domain that has
successfully completed transfer will appear in blue.
Some of the most
common reasons for your prior registrar denying the transfer
include:
*Not answering their confirmation email in time.
*Not answering their confirmation email in the proper format.
*The domain is expired or otherwise locked due to nonpayment.
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How do I renew my
domain?
You can renew your domain you registered at, or transferred to,
CJsDomains.com for up to 10 years.
Simply log on to our website at www.CJsDomains.com, and click
the "Member Login" link in our "Manage"
section. Enter the username and password you chose at the time
of registration. If you have forgotten the username and password
you chose, you may enter the email address you entered at the
time of registration to have your username and password emailed
to you.
You will see links to all of the actions that you can perform.
One of the links is to "Renew Your Domains". Click
that link, and check the box next to each domain you wish to
renew. Click the Continue button.
Choose the length of time you wish to renew each domain for.
(Remember, you can renew for up to 10 years- if your domain will
expire in 3 + years, you will only be able to renew 6 additional
years.) Click the Continue button.
You will then be asked about your payment information. Click the
Continue button to finalize the renewal.
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How do I disable
renewal notices for my domain and let it expire?
Use the "Disable
Renewal Notices" link in the manager. You will not receive
further reminders to renew your names, and they will be released
on the expiration date.
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Can
I get a receipt?
In order to keep our costs
low, CJsDomains.com does not do any paper billing. All of our
transactions are conducted online.
Therefore, we cannot send you a receipt, as we have no
capabilities for such. You can, however, log in to our
management section to get a listing of your domains and when
they were purchased, and use in combination with your credit
card statement or bank statement, which will have a charge from
us- "Domain Registration" as your proof of purchase. Can
I pay via any method other than credit card?
CJsDomains.com accepts all
major credit cards: Visa, MasterCard, American Express or Discover. If you don't have a credit card and would
like to be billed you must have an account with CJsCreations.com to do
this.
Optional methods of payment are by only the following:
*You have a web hosting or web design account with CJsCreations.
You are responsible for payment to CJsCreations and have
contacted them to set this up. Don't register you domain name,
they will register the domain name for you and then will bill
you at a later date.
*You can contact CJsCreations by phone, email or fax to have
something set up if you don't have any accounts with them. They
will require that you send a payment for the domain name you
want in advance. You can do this by Certified check, money order
or via PayPal. (CJsCreations will require an additional fee of up to $10
depending on the payment method if you don't have a account with them.)
To contact CJsCreations visit their website for contact
information: www.cjscreations.com
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What
is a CVV2 number?
CVV2 is a security measure we require for all transactions.
Since a CVV2 number is listed on your credit card, but is not
stored anywhere, the only way to know the correct CVV2 number
for your credit card is to physically have possession of the
card itself. All VISA, MasterCard and American Express cards
made in America in the past 5 years or so have a CVV2 number,
while those in Europe and Asia will be joining the CVV2 program
shortly.
For a complete
explanation of the CVV2 number, and how to locate it on your
credit card, click here:
https://secure.onlineaccess.net/cart/cvv2.php?IYD=1&ID=
(this link opens a new window)
If you have any
other questions about your CVV2 number, please contact your bank
or credit card issuer.
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